About Amorphic CXDP

  • A unified cloud analytics platform to store and process all CX data i.e. call center, chat, email, clickstream, VOC, and social.
  • Built-in ingestion, ETL, visualization, and access to all AWS AI/ML analytics and speech analytics in one place.
  • Integration with VoiceBase for speech analytics to unlock your call center voice data
  • Automation of data pipeline orchestration, governance and business workflow tasks
Amorphic CXDP Features Dashboards/Use-cases AWS/3rd party services
Basic
(Voice only)
Automated Ingestion & ETL Speech Analytics Pre built Tableau dashboards for Contact drivers, Agent scorecards, Sales effectiveness, Churn, Call drill down S3, Glue, Redshift, DynamoDB, VoiceBase, Tableau..
Advanced
(All channels)
Basic + Cataloguing + Journey Analytics + Text Analytics+ Advanced data pipelines for predictive CX use cases with voice, email, chat, clickstream, mobile & VOC data Basic + Elastic Search, Kinesis, QuickSight, SageMaker, AI services

Benefits of Amorphic CXDP

Agile approach
Brings agile approach to CX transformation
Problem solving
Unleash CX data to Data scientists for problem solving
Greater value
Greater value to business from voice data
Pay
Pay as you go consumption

Getting Started

Getting Started