About Amorphic CXDP
- A unified cloud analytics platform to store and process all CX data i.e. call center, chat, email, clickstream, VOC, and social.
- Built-in ingestion, ETL, visualization, and access to all AWS AI/ML analytics and speech analytics in one place.
- Integration with VoiceBase for speech analytics to unlock your call center voice data
- Automation of data pipeline orchestration, governance and business workflow tasks
Amorphic for CX Transformation
|Amorphic CXDP||Features||Dashboards/Use-cases||AWS/3rd party services|
|Automated Ingestion & ETL Speech Analytics||Pre built Tableau dashboards for Contact drivers, Agent scorecards, Sales effectiveness, Churn, Call drill down||S3, Glue, Redshift, DynamoDB, VoiceBase, Tableau.|
|Basic + Cataloguing + Journey Analytics + Text Analytics+||Advanced data pipelines for predictive CX use cases with voice, email, chat, clickstream, mobile & VOC data||Basic + Elastic Search, Kinesis, QuickSight, SageMaker, AI services|