CX Transformation with Amorphic CXDP
Predict and Shape Customer Journeys with AWS
About Amorphic CXDP
- A unified cloud analytics platform to store and process all CX data i.e. call center, chat, email, clickstream, VOC, and social.
- Built-in ingestion, ETL, visualization, and access to all AWS AI/ML analytics and speech analytics in one place.
- Integration with VoiceBase for speech analytics to unlock your call center voice data
- Automation of data pipeline orchestration, governance and business workflow tasks
AWS/3rd party services
Automated Ingestion & ETL Speech Analytics
Pre built Tableau dashboards for Contact drivers, Agent scorecards, Sales effectiveness, Churn, Call drill down
S3, Glue, Redshift, DynamoDB, VoiceBase, Tableau..
Basic + Cataloguing + Journey Analytics + Text Analytics+
Advanced data pipelines for predictive CX use cases with voice, email, chat, clickstream, mobile & VOC data
Basic + Elastic Search, Kinesis, QuickSight, SageMaker, AI services
Benefits of Amorphic CXDP
Brings agile approach to CX transformation
Unleash CX data to Data scientists for problem solving
Greater value to business from voice data
Pay as you go consumption