CX Transformation with Amorphic CXDP

Predict and Shape Customer Journeys with AWS

About Amorphic CXDP

  • A unified cloud analytics platform to store and process all CX data i.e. call center, chat, email, clickstream, VOC, and social.
  • Built-in ingestion, ETL, visualization, and access to all AWS AI/ML analytics and speech analytics in one place.
  • Integration with VoiceBase for speech analytics to unlock your call center voice data
  • Automation of data pipeline orchestration, governance and business workflow tasks

Amorphic CXDP

Features

Dashboards/Use-cases

AWS/3rd party services

Basic
(Voice only)

Automated Ingestion & ETL Speech Analytics

Pre built Tableau dashboards for Contact drivers, Agent scorecards, Sales effectiveness, Churn, Call drill down

S3, Glue, Redshift, DynamoDB, VoiceBase, Tableau..

Advanced
(All channels)

Basic + Cataloguing + Journey Analytics + Text Analytics+

Advanced data pipelines for predictive CX use cases with voice, email, chat, clickstream, mobile & VOC data

Basic + Elastic Search, Kinesis, QuickSight, SageMaker, AI services

Benefits of Amorphic CXDP

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Brings agile approach to CX transformation

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Unleash CX data to Data scientists for problem solving

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Greater value to business from voice data

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Pay as you go consumption

Getting Started