About Amorphic CXDP for Contact Centers

  • A cloud-based speech analytics platform for AWS to store and process all your voice calls.
  • Use NLP to transcribe voice calls using AI/ML powered speech analytics service from VoiceBase.
  • Analyze, categorize calls with pre-built Tableau dashboards using thousands of conversational data points.
  • Agent scorecards built from mining 100% of calls to drive productivity and compliance.

Benefits of Amorphic CXDP for
Contact Centers

Improved Contact
Improved Contact Center metrics
VOC Insights
Actionable VOC Insights
Pay
Pay as you go consumption
Compliance
100% QA, Compliance and audit fulfillment