About Amorphic CXDP for Contact Centers

  • A cloud-based speech analytics platform for AWS to store and process all your voice calls.
  • Use NLP to transcribe voice calls using AI/ML powered speech analytics service from VoiceBase.
  • Analyze, categorize calls with pre-built Tableau dashboards using thousands of conversational data points.
  • Agent scorecards built from mining 100% of calls to drive productivity and compliance.

Benefits of Amorphic CXDP for
Contact Centers

Improved Contact
Improved Contact Center metrics
VOC Insights
Actionable VOC Insights
Pay as you go consumption
100% QA, Compliance and audit fulfillment