Contact Center Modernization with Amorphic CXDP
Get actionable insights from your voice calls
About Amorphic CXDP for Contact Centers
- A cloud-based speech analytics platform for AWS to store and process all your voice calls.
- Use NLP to transcribe voice calls using AI/ML powered speech analytics service from VoiceBase.
- Analyze, categorize calls with pre-built Tableau dashboards using thousands of conversational data points.
- Agent scorecards built from mining 100% of calls to drive productivity and compliance.
Benefits of Amorphic CXDP for
Improved Contact Center metrics
Actionable VOC Insights
Pay as you go consumption
100% QA, Compliance and audit fulfillment