Contact Center Modernization with Amorphic CXDP

Get actionable insights from your voice calls

About Amorphic CXDP for Contact Centers

  • A cloud-based speech analytics platform for AWS to store and process all your voice calls.
  • Use NLP to transcribe voice calls using AI/ML powered speech analytics service from VoiceBase.
  • Analyze, categorize calls with pre-built Tableau dashboards using thousands of conversational data points.
  • Agent scorecards built from mining 100% of calls to drive productivity and compliance.

Benefits of Amorphic CXDP for
Contact Centers

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Improved Contact Center metrics

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Actionable VOC Insights

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Pay as you go consumption

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100% QA, Compliance and audit fulfillment